1) Are you a legitimate company?
2) What is the quality of your products?
3) Is it legal to purchase these products?
Since laws differ from country to country, we recommend you to contact a qualified lawyer regarding the regulations and restrictions of your country.
4) Can accept my Health Insurance for prescription medication?
No, at this time we do not have arrangements with healthcare insurance companies or PBMs (Prescription Benefit Management Companies).
5) Do I need a prescription to order?
A prescription is NOT required to order our products.
6) How long is the whole process of ordering and shipping?
Order confirmation with the list of purchased products is sent to your contact email once the order is placed.
Once payment is received, we process and dispatch your order within up to 2-5 business days. Shipping time depends on various factors such as the method of our shipping, postal service efficiency, customs clearance, international transit, etc., which is why we can only give you an approximation based on our statistics and former experience.
Usually shipping to USA (where most of our customers are coming from) takes from 7 to 15 business days once tracking code is provided.
7) Do you ship internationally?
8) Can I return Items?
European law dictates that once a package containing medications is opened it cannot be returned due to safety regulations. Unopened packages may be considered for a refund depending on the circumstances.
9) What is the maximum amount I can order at one time?
We have no limits to how much you can order. However, you should consult a qualified person regarding the quantity you would like to order, since there may be import regulations on those specific products in bulk.
We recommend our first time client to make a test purchase, and after you see that you are happy with our services, we will be glad to serve you more.
10) Our payment methods
We are one of the few online Pharmaceutical stores that accept payment with major credit cards.
But we prefer our first-time clients not to place orders for more than $750 using their credit card. First-time clients with orders of more than $750 are advised to pay via bank transfer or money transfer (like Moneygram), or bitcoins. These payment methods do not require any verification and customers who use them get 10% discount on expensive orders every time they pay not via credit card.
Our second-time customers get discount on every new order and are welcome to pay via credit card for any amount.
11) How can I pay for the goods I wish to order?
Depending on your country, we accept: Bitcoins (Most preferred payment method), Credit Card, Bank transfer, Western Union or MoneyGram.
Available payment options will be displayed at the end of ordering process.
12) What if a product I ordered is out of stock?
If you order a product that is shown on our website, and you have paid for your items, then if we find that the product/s you have ordered is/are presently out of stock, If this does occur (very rare) we will send you an email to inform you about the item/s you ordered is/are out of stock and please choose an alternative product/s. If after we have sent you this email and you do not reply (we reserve the right to choose an alternative product to replace the one/s you have chosen).
13) How my payment is processed?
Once you submit your payment via credit card, we may require verifying your order. This is why it’s essential for us to have your valid phone number. If the order does not pass our verification or if we are not able to contact you when your credit card payment is not accepted, and we will offer you to pay via alternative payment method described above.
Once your payment is verified and pass our antifraud control your card gets charged. Usually approved payments are processed and cleared within 1-2 business days, and your order is given for shipping after that
14) I placed an order, but my card is not charged?
Your card is not charged immediately after your purchase. The verification process takes from 2 hours to 2 business days. If your card is not charged within 2 business days after your purchase, please contact us, and we’ll investigate this.
15) My delivery address is different from billing address.
This is not a problem as long as the names on credit card and on shipping destination are the same. But in case we are advised by payment gateway to check this order please be prepared that we will need additional verification.
If billing country is different from shipping country, we require paying via an alternative payment method.
16) Do I get a tracking number?
Yes a tracking number will be issued as soon as your order has been shipped out to enable you track the status of your parcel online till delivery.
We offer 5% discount on any order paid via bank transfer. Plus we cover bank transfer fees. For example, if your order is for $400 and you are willing to pay money via bank the total, you will need to send going to be $400 – $20 (5% discount) – $40 (bank transfer fee) = $340
If your order total is more than $750 we offer 10% discount together with any other discount, you get (returning customer, promo code or any special promotion discounts) plus we compensate bank transfer fees.
European customers may pay via Uberweisung (Germany) and IBAN transfer to our EU bank account. SEPA transfers are free of charge, and you get 10% discount on any order.
Payments via bank do not require any verification and usually are processed and cleared within 1-2 business days. So you get your order faster.
18) What discounts do you offer?
We have the following list of discounts available right now:
- 5% discount on orders less than $750 if the payment method is bank transfer, money transfer or bitcoins.
- 10% discount on orders with total more than $750 if the payment method is bank transfer, money transfer or bitcoins.
- 5% of any returning customer order.
- 10% of any returning customer order with the value of more than $750 (no matter what payment method is chosen).
Plus we offer different kinds of seasonal sales and promotions, like discounts on our steroid cycles.
19) How are products shipped?
Upon successful payment, your order is passed for shipping and tracking code is provided within 2-5 business days.
We use EMS (USPS) traceable shipping that requires a signature upon arrival of the product. All packages can be traced via these sites:
https://www.usps.com (USA orders when the item is already in the USA)
http://www.track-trace.com/post (packages sent to any country at any stage of the delivery)
20) How are bulk/large quantity orders shipped?
If the order is too large enough to not fit in the same shipment envelope as a small sized order, we guarantee the order will be divided into the necessary amount of packages. No matter how large your order is, we reassure you the same discretion level, and repackaging is used as with a small sized order. Plus no matter on your order size you will pay shipping fee only once.
21) How long does the shipping process take?
Estimated delivery time is 2- 10 working days, depending on destination.
2-3 business days to USA, Canada, Europe and Asia
7-10 business days to South Africa
22) Is there a possibility of a shipping delay?
Shipping time depends on various factors such as postal service efficiency, customs clearance, international transit, etc., which is why we give you an approximation based on our statistics and former experience.
Usually, 80-85% of airmail packages arrive with ten days, and 15-20% arrive within 10-15 business days. This is a reflection of inconsistencies with various postal representatives, and not services provided by us. The main delay happens due to customs clearance in the country where the products are being sent from and custom in the destination country. In case you see that your tracking code does not move during 5 days this is the main reason why this happens.
Every international shipment normally passes through the local and national postal service in the country of origin, then exportation, as well as shipment transfer through ports of exit, transit to destination country with international postal service, importation in destination country (customs clearance), and finally the local and national postal service in the destination country. Each successive step has an impact on the delivery time. Even if the majority of these steps are successfully executed promptly, inefficiency or temporary inactivity during any single step is enough to extend delivery time over the usual and allotted time frame
23) Do you ship to P.O. Boxes?
Yes, we ship to P.O. Boxes
24) Is a signature required for shipping and why?
Yes, our shipping method requires a signature from your side upon delivery. This allows us to fight any fraudulent chargeback when the customer gets his order and claims he never received anything. We have 99% successful rate of winning such credit card disputes because we provide correspondence with our customer, their order details, a picture of our parcel and confirmation from postal service that item is delivered. On the contrary, every fraudulent dispute harms credit report of fraud and influences his credit history plus makes him pay from $25 to $200 for unlawful dispute.
25) Where do you ship from?
Shipping is arranged from India, USA, Canada, Singapore, Thailand, European Union. Our organization name is not indicated on any package and shipments are made from various shipping points to ensure maximum discretion and highest probability of successful delivery.
26) Which countries do you ship to?
We ship worldwide.
27) What if the package is seized by custom?
We have 99.9% success delivery rate to the USA, Canada, Europe, Middle East, Australia, Asia and South Africa. Even if products get seized (1% possibility based on our statistics through years), we offer redelivery or credit towards a new purchase on our site. We will just need you to email us official notification from post office or custom that package was stopped and we’ll arrange new delivery within three business days.
28) Shipping site says tracking does not exist.
Tracking can be done after 72 hours because from our delivery centre package goes to logistics warehouse and awaits custom. If tracking code does not appear in the system after three business days, please contact us, and we’ll investigate this.
We recommend our USA customers to usetrack-trace.comsite until the item reaches the USA. After that, you can use USPS site to track your package. We recommend you to enter your email on USPS site to get every update on delivery status.
29) My tracking code does not move.
Usually, this happens when items are being held on custom and are waiting for custom clearance. This does not mean any problem. But if your tracking code shows no progress within ten days, please contact us, and we’ll investigate this. We also can advise you to contact your local EMS (USPS) office with the tracking code to get detailed info where the item is right now.
30) Order arrived, but it’s not complete.
Please contact us when you have such problem. We will need you to send us the picture of what you got including package labels. This will help us to investigate how this happened to prevent such problems in the future. Usually, we come back with the result of investigation within two business days. As a result, we can offer you redelivery of missing items, partial refund, credit towards your new purchase and a discount coupon to compensate for this problem.
31) How can I contact you?
Since our services are optimized to be conducted online and worldwide, You are more than welcome to contact our sales department through our website on the page via live chat or submission request form.
Usually, email requests are responded within 24 hours, but sometimes it may take two business days for us to reply. Email requests sent on Friday are sometimes answered on Monday due to the time difference in working hours of our support team and your location.